Refund policy
Return & Refund Policy
Last updated: September 16, 2026
At Bush Living, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible purchase, you may request a return within 30 days of delivery.
1. Business Information
Business Name: Bush Living
Website: bushliving.shop
Email: contact@bushliving.shop
Phone: 940-295-8980
Business Address:
Bush Living
2420 E McKinney St
Denton, TX 76209
United States
2. 30-Day Return Period
You may request a return within 30 calendar days from the date your order was delivered.
After the 30-day return period has expired, we may not be able to accept the return.
To start a return, please contact us at contact@bushliving.shop before sending the product back.
3. Return Eligibility
To be eligible for a return, the product should be:
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Returned within 30 days of delivery
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Unused and in its original condition
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In the original packaging where applicable
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Returned with original tags, accessories, manuals, or other items included with the purchase, where applicable
Products that have been used, damaged, altered, or returned without required components may not qualify for a refund.
If a product has specific return conditions, those conditions will be clearly stated on the applicable product page.
4. How to Request a Return
To request a return, email:
Please include:
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Your full name
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Order number
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Email address used for the order
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Name of the product you want to return
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Reason for the return
Our customer service team will review your request and provide the appropriate return instructions.
Please do not send a return to our business address unless our customer service team specifically instructs you to do so.
5. Free Returns
Bush Living provides free returns for eligible returns.
When a return is approved, we will provide the applicable return instructions without charging the customer for the eligible return shipping cost.
6. Exchanges
We offer exchanges on eligible products.
If you would like to exchange an item, contact us at contact@bushliving.shop within 30 days of delivery.
Please include your order number and the product you would like to exchange.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may provide another appropriate resolution, such as a refund where applicable.
7. Refunds
After we receive your returned product, we will inspect it to determine whether it meets the applicable return requirements.
If the return is approved, we will process your refund within 5 business days.
Refunds are normally issued to the original payment method used for the purchase.
Once we process the refund, the time required for the funds to appear in your account may depend on your bank, credit card issuer, or payment provider.
The time required for the refund to appear in your account may therefore be longer than our 5-business-day processing period.
8. Refund Amount
For an approved return, the applicable refundable amount will be determined based on the order and the circumstances of the return.
Any charges that are not refundable under applicable law or the terms displayed at the time of purchase will be communicated where applicable.
We will not charge a return shipping fee for eligible returns covered by our free-return policy.
9. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from the product you ordered, please contact us at contact@bushliving.shop as soon as possible.
Please provide:
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Your order number
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A description of the problem
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Photographs of the product and packaging when applicable
We will review the issue and work with you on an appropriate resolution, which may include a replacement, exchange, or refund.
10. Items Damaged After Delivery
Products that are damaged after delivery through misuse, improper handling, accidents, alterations, or normal wear may not qualify for a refund or exchange.
If you believe the product was defective or damaged when received, contact us so that we can review the situation.
11. Return Shipping Instructions
For an approved return, Bush Living will provide the applicable return instructions.
Please wait for our return instructions before shipping the product back.
Sending a product to an address other than the return address provided by our customer service team may delay the processing of your return.
12. Returns Without Prior Authorization
Please contact us before returning any product.
Returns sent without contacting our customer service team first may take longer to process or may not be properly associated with your order.
13. Refund Processing Time
Once an eligible returned item has been received and the return has been approved:
Refund processing time: within 5 business days.
After Bush Living processes the refund, your payment provider or financial institution may require additional time to make the funds available in your account.
14. Order Cancellation
If you need to cancel an order, contact us as soon as possible at:
We will make reasonable efforts to cancel an order before it has been processed or shipped.
Once an order has been processed or shipped, cancellation may no longer be possible. In that situation, the order may need to be handled through our normal return process.
15. Contact Us
If you have questions about returns, refunds, or exchanges, please contact:
Bush Living
2420 E McKinney St
Denton, TX 76209
United States
Email: contact@bushliving.shop
Phone: 940-295-8980
Website: bushliving.shop
When contacting us about a return or refund, please include your order number.
16. Policy Updates
Bush Living may update this Return & Refund Policy when our return procedures or business practices change.
The current version of this policy will be published on this page with the date of the most recent update.