FAQ

Frequently Asked Questions (FAQ)

Last Updated: September 16, 2026

Welcome to Bush Living. Below are answers to common questions about our products, orders, shipping, returns, refunds, exchanges, and customer support.

If you have a question that is not answered below, please contact us at contact@bushliving.shop or 940-295-8980.

About Bush Living

What is Bush Living?

Bush Living is an online store offering products through bushliving.shop. We provide customers with product information, ordering, payment, shipping, and customer support through our online store.

How can I contact Bush Living?

You can contact our customer support team using:

  • Email: contact@bushliving.shop

  • Phone: 940-295-8980

  • Business Address: 2420 E McKinney St, Denton, TX 76209, United States

  • Website: bushliving.shop

For order-related questions, please include your order number whenever possible so we can locate your order more efficiently.

Products & Orders

How do I place an order?

Select the product you would like to purchase, add it to your shopping cart, and proceed through checkout. You will be asked to provide the information necessary to process and deliver your order.

Will I receive an order confirmation?

Yes. After an order is successfully submitted, an order confirmation is provided using the contact information supplied during checkout.

Please review your order confirmation and contact us as soon as possible if you notice an error.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at contact@bushliving.shop.

We will make reasonable efforts to accommodate cancellation requests before an order has been shipped. Once an order has been processed or shipped, cancellation may no longer be possible and the applicable return policy may apply.

What payment methods do you accept?

Available payment methods are displayed during checkout. Payment information is processed through the applicable payment provider used by the Shopify store.

Bush Living does not ask customers to send payment information by email or telephone.

Shipping

Where does Bush Living ship?

Shipping destinations and available shipping options are displayed during checkout based on the order and delivery address.

How long does order processing take?

Orders are generally processed within 1–3 business days before shipment.

Processing time is separate from the carrier's delivery time.

How long does shipping take?

The available shipping methods, applicable shipping charges, and estimated delivery information are displayed during checkout when available.

Actual delivery times can vary depending on the destination, carrier, weekends, holidays, weather, and other circumstances outside our control.

Will I receive tracking information?

When tracking information is available for your shipment, it may be provided through the contact information associated with your order.

Please allow some time for tracking information to become active after the package has been shipped.

Can I change my shipping address after placing an order?

Contact us as soon as possible if you entered an incorrect shipping address.

We may be able to update an address before an order is shipped. Once an order has shipped, we may not be able to change the delivery address.

What happens if my package is delayed?

Carrier delays can occasionally occur. If your order has not arrived within the expected delivery timeframe, please contact us with your order number so we can assist you.

What happens if my package is lost or damaged?

If your package appears to be lost, damaged, or delivered incorrectly, contact Bush Living as soon as possible at contact@bushliving.shop.

For damaged products, please provide your order information and, where appropriate, photographs showing the condition of the product and packaging.

Returns & Exchanges

What is your return policy?

Eligible purchases may be returned within 30 calendar days of delivery.

Returned products generally need to be unused and in their original condition, with original packaging, tags, and accessories where applicable.

Please contact contact@bushliving.shop before sending a return.

Are returns free?

Eligible returns are provided at no return cost to the customer in accordance with our Return & Refund Policy.

Do you offer exchanges?

Yes. Exchanges are available for eligible products, subject to product availability.

Contact us before returning an item so we can provide the appropriate instructions.

When will I receive my refund?

Once an eligible returned product has been received and approved, Bush Living will process the refund within 5 business days.

The refund will generally be issued to the original payment method.

After we process the refund, your bank or payment provider may require additional time before the funds appear in your account.

What if I receive a damaged or defective product?

Contact us as soon as possible at contact@bushliving.shop with your order number and information about the issue.

Where appropriate, we may request photographs or other information to help us evaluate the problem and determine the appropriate resolution.

What if I receive the wrong product?

If you receive an incorrect product, contact us at contact@bushliving.shop with your order number and details of what you received.

We will review the issue and provide instructions for the next steps.

Customer Information & Privacy

How does Bush Living use my personal information?

We use customer information as necessary to process orders, process payments, arrange shipping, provide customer support, handle returns and refunds, maintain and improve our website, prevent fraud, and comply with applicable legal requirements.

For more information, please review our Privacy Policy.

Is my payment information secure?

Payment information is handled through the payment providers available through the checkout process. Customers should never send complete payment-card information through email or other unsecured communication channels.

Will Bush Living share my information?

Information may be shared with service providers when necessary to operate the store and fulfill customer requests, such as payment processing, shipping, fulfillment, customer support, fraud prevention, analytics, or other services connected to the store.

Please see our Privacy Policy for additional information.

Website & Customer Support

What should I include when contacting customer support?

For order-related questions, please include:

  • Your full name

  • Order number

  • Email address used for the order

  • A description of your question or issue

  • Photos or other relevant information when necessary

Providing complete information can help us respond more efficiently.

How can I ask about an order?

Email contact@bushliving.shop with your order number and question. You can also contact us at 940-295-8980.

Where can I find your store policies?

Our policies are available on our website, including:

  • Shipping Policy

  • Return & Refund Policy

  • Privacy Policy

  • Terms of Service

  • Contact Information

We recommend reviewing these policies before placing an order.

Still Have Questions?

If you cannot find the answer you are looking for, please contact Bush Living directly.

Bush Living
Website: bushliving.shop
Email: contact@bushliving.shop
Phone: 940-295-8980
Address: 2420 E McKinney St, Denton, TX 76209, United States